Delivery and Return

Delivery

Service Regions

• We currently ship within the United States (all 50 states).
• UPS cannot deliver to PO Boxes; if you use a PO Box, we’ll ship via USPS.

Carriers & Methods

• USPS Priority Mail (cost-effective, 2–4 business days)
• UPS Ground (reliable for heavier/insured parcels, 1–5 business days)
• Expedited: USPS Priority Mail Express or UPS 2nd Day Air (additional fees apply)

Processing Times

• Orders are processed within 1–2 business days (Mon–Fri, excluding holidays).
• Orders placed after 2:00 PM CT process the next business day.

Shipping Rates & Free Shipping

• Always-Free Insured Shipping on orders $950+ (contiguous U.S.).
• Orders under $950: real-time rates at checkout based on weight, destination, and carrier.

Tracking & Insurance

• Every order includes a tracking number and insurance.
• To protect high-value items, Signature Confirmation may be required on delivery.

Address Accuracy

• Please confirm your shipping address at checkout. We aren’t responsible for delays or losses due to incorrect addresses. Address changes are possible before dispatch only.

Order Updates

• You’ll receive an email/SMS with tracking once your order ships.
• If your parcel is delayed, lost, or arrives damaged, contact us within 48 hours so we can assist with a carrier claim.

Returns

Return Window

• You may return eligible items within 14 days of delivery for a full refund or store credit.

Eligibility

• Items must be unused, in original condition, with all packaging, accessories, tags, dust bags, and authenticity/security labels intact.
• Final Sale items, gift cards, personalized/altered goods, and items marked Non-Returnable are not eligible.
• Signs of wear, removal of tags, or missing accessories may result in refusal or a partial refund.

How to Start a Return

1. Email us at support@luxurybyso.com with your order number and reason for return.
2. We’ll issue a Return Authorization (RMA) and instructions.
3. Ship the item within 5 business days of RMA approval.

Return Shipping

• Customers are responsible for return shipping costs.
• Original shipping/handling fees are non-refundable.
• Use a tracked and insured method (we recommend USPS Priority or UPS Ground). We’re not responsible for returns lost in transit.

Refunds & Processing

• Once received and inspected, refunds are issued to the original payment method within 5–10 business days.
• Store credits (if chosen) are issued immediately after approval.

Exchanges

• To exchange, start a return and place a new order for the desired item. This ensures faster turnaround and guaranteed availability.

Damaged, Incorrect, or Missing Items

• Please inspect your order upon delivery and contact us within 48 hours if an item is damaged, incorrect, or missing. We’ll make it right.

Help

Have questions about shipping, returns, or product care?

• Email: support@luxurybyso.com
• Phone: +1 (346) – 503-2967
• Business Hours: Mon–Fri, 9:00 AM – 5:00 PM CT